Refund policy

Return & Refund Policy

Thank you for shopping at Tokyo Plus.

Due to the nature of beauty and personal care products, 
We do not accept returns or exchanges unless the item 
You received is defective or incorrect.

Eligible for Refund or Replacement
• Item arrived damaged or defective
• Wrong item was sent

If you experience any of these issues, please contact us 
within 7 days of delivery with your order number and 
photos of the item. We will arrange a replacement or 
refund promptly.

Non-Returnable Items
• Opened or used products
• Items damaged due to misuse
• Items returned without prior approval

No Cancellations
Orders cannot be cancelled once shipped.

Contact
Please reach out through our store contact page for 
Any concerns regarding your order.

Tokyo Plus — Direct from Japan 🇯🇵