Shipping policy
Shipping Policy
All orders are shipped directly from Tokyo, Japan.
Fulfillment Location
Orders are fulfilled from our shop location in Tokyo, Japan.
Shipping & Delivery
All orders are shipped with tracking from Japan.
| Region | Shipping Method | Fee | Estimated Delivery |
|---|---|---|---|
| Asia | Express Shipping (EMS) | $10-$30 USD Varies by package weight and size |
3-7 business days |
| Asia | Standard | $5.00 Free for orders of $30.00 and up |
7-14 business days |
| EU & USA | Express Shipping (EMS) | $15-$40 USD Varies by package weight and size |
3-12 business days |
| Other Eligible Regions | Express Shipping (EMS) | $20-$50 USD Varies by package weight and size |
3-12 business days |
| EU, USA & Other Eligible Regions | Standard | $5.00 Free for orders of $50.00 and up |
7-30 business days |
EMS shipping fees vary depending on package weight and size. For high-value items, we recommend choosing EMS because it is generally faster, safer, and includes stronger tracking.
For high-value items, we may use EMS with additional coverage when appropriate. Basic EMS compensation is included, and any additional coverage is usually arranged by us as part of safe shipping. For unusually high-value, oversized, or special-order items, we may contact you before shipment if an additional shipping or insurance quote is required.
Order Processing
Orders are processed within 1-3 business days. Once your order has shipped, you will receive a tracking number by email.
No Cancellations
Cancellations are not accepted after an order has been shipped.
Import Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees depending on your country's regulations. These charges are determined by local customs authorities and are the responsibility of the buyer. Tokyo Plus is not responsible for delays caused by customs.
Authenticity
All products are 100% authentic Japanese products, carefully selected and shipped directly from Japan by our Tokyo-based team.
Contact
Tokyo Plus - Direct from Japan